Job Opportunities at Neptune Sonar

IT Technician Full Time

We’re a dynamic and growing company of 45 talented individuals who value collaboration, innovation, and excellence. As we continue to scale, we’re looking for a hands-on, adaptable IT Technician to own and manage all aspects of our IT infrastructure, support, and strategy. You'll be the go-to expert, playing a vital role in keeping our team connected, productive, and secure.

As our all-round IT Technician, you will be responsible for maintaining, developing, and troubleshooting the company's IT systems and infrastructure. You will ensure that users are supported day-to-day while proactively improving processes, systems, and security to help the business grow smoothly. This role would suit someone who enjoys variety, autonomy, and having a real impact on a business.

Key responsibilities:

• User Support: Provide first- and second-line support for hardware, software, and networking issues.
• Infrastructure Management: Maintain servers, networks (LAN/Wi-Fi/VPN), firewalls, and cloud environments.
• System Administration: Manage Microsoft 365, Azure, device management tools (MDM), and other SaaS platforms.
• Cybersecurity: Implement and manage security measures including backups, antivirus, patch management, and access controls.
• Procurement & Asset Management: Source and set up new hardware/software, maintain an up-to-date inventory.
• Onboarding & Offboarding: Set up accounts and devices for new starters, manage exits securely.
• Projects: Lead small-scale IT projects (e.g., system upgrades, migrations, office moves).
• Documentation: Maintain clear documentation of systems, processes, and troubleshooting guides.
• Innovation: Identify opportunities for IT improvements to enhance business operations.

Skills and Experience: :

• Proven experience in an IT generalist, systems administrator, or similar role.
• Solid knowledge of:
  • Windows and Linux environments.
  • Microsoft 365 and Azure administration.
  • Networking fundamentals (TCP/IP, DNS, DHCP, VPNs, firewalls).
  • Cloud services and SaaS applications.
  • Virtualisation environment.
• Good understanding of cybersecurity best practices.
• Familiarity with backup solutions, endpoint management, and monitoring tools.
• Ability to troubleshoot hardware, software, and network issues independently.
• Excellent problem-solving and communication skills.
• Ability to manage and prioritise multiple tasks in a fast-paced environment.
• Self-starter with strong initiative and attention to detail.
• Due to the location of the business, a full UK driving license is required.

Bonus skills, desirable but not essential:

• Experience of Cyber Essentials Accreditation.
• Experience with scripting (PowerShell, Bash) or automation tools.
• Exposure to ITIL principles or formal support ticketing systems.
• Experience with VoIP systems, conference room tech, or CRM platforms.
• Basic knowledge of GDPR and IT compliance standards.

What we offer:

• A role where you can truly own IT operations.
• Supportive, friendly team environment.
• Opportunities to lead projects and grow your skills.
• The chance to have a real impact as we continue to grow.

Salary £30,000 to £40,000 p/a dependent on experience.
The successful applicant will be required to pass security clearance.
Hours: 08.00 to 17.15 Monday to Thursday, 08.00 to 13.00 Friday.
Overtime may be required.
25 days holiday (plus bank holidays).

Please note this is a skilled role, please do not apply unless you have the relevant skills listed above.

For further details and to apply via Indeed, click below.

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